1. Returns Eligibility
1.1 Timeframe: You may return physical products within [insert timeframe, e.g., 30 days] from the date of delivery.
1.2 Condition of Products: To qualify for a return, the product must be:
- Unused and in its original condition.
- In its original packaging, with all tags, labels, and accessories included.
- Accompanied by proof of purchase (e.g., order confirmation or receipt).
1.3 Non-Returnable Items: The following items are non-returnable unless defective or damaged:
- Customized or personalized products.
- Digital products or downloadable content.
- Items marked as final sale.
2. Return Process
2.1 Initiating a Return: To initiate a return, please follow these steps:
- Contact our Customer Support team at [EMAIL] with your order details and reason for the return.
- Wait for return authorization and instructions, which will be provided within [insert timeframe, e.g., 2 business days].
2.2 Shipping the Return:
- Pack the product securely to prevent damage during transit.
- Ship the item to the address provided in the return authorization email.
- Include a copy of the return authorization email in the package.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).
3. Refunds
3.1 Refund Eligibility: Refunds will be processed after the returned item is received and inspected. We reserve the right to refuse a refund if the product does not meet the conditions outlined in Section 1.
3.2 Refund Process:
- Approved refunds will be issued to the original payment method.
- Refunds typically take [insert timeframe, e.g., 5-10 business days] to reflect in your account, depending on your financial institution.
3.3 Non-Refundable Fees:
- Original shipping fees are non-refundable unless the return is due to our error.
- Additional fees, such as gift wrapping or expedited shipping, are also non-refundable.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within [insert timeframe, e.g., 7 days] of delivery. Provide the following information:
- Photos of the damage or defect.
- Order number and a description of the issue.
We will arrange for a replacement, repair, or refund at no additional cost to you.
5. Exchange Policy
We do not currently offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
6. Contact Information
For questions about this policy or assistance with a return, please contact us:
[BUSINESS NAME]
Email: [EMAIL]
Address: [ADDRESS]
Thank you for shopping with [WEBSITE]. We value your satisfaction and aim to make our returns and refunds process as smooth as possible.